Secure E-Mail Help

Common help topics are listed below. Not what you're looking for? Contact us with your questions and comments.

What is the Secure E-mail Policy?

In compliance with the Health Insurance Portability & Accountability Act (HIPAA) security regulations, Great-West Healthcare has adopted a secure system that allows us to send and receive protected health information (PHI) – like claim information, medical outreach information, social security number and date of birth, etc. – via e-mail through Tumbleweed Communications.

How Can I Receive Secure E-mail?

Great-West Healthcare e-mail with no PHI: You will receive our email as you normally do.

Great-West Healthcare e-mail with PHI: You will be directed through the following steps:

1. You'll receive an e-mail from the Tumbleweed system letting you know that you have a secure message.
2. Click the "View Message" link within the e-mail or visit the URL provided to access the Tumbleweed system.
3. First time users will need to register for a Tumbleweed account.
4. Sign in to view or reply to your message in a secure environment.

Can I Send Secure E-mail?

Anytime you use the Contact Us form on MyGreatWest.com, you are sending a secure e-mail. Now, you can also use the Tumbleweed system to send a secure e-mail to any Great-West Healthcare e-mail address. You will not be able to send e-mail from Tumbleweed to anyone outside of Great-West Healthcare.

Questions?

If you need help accessing secure e-mail or registering for a Tumbleweed account, please call the member services number on your ID card.